Monitoring
Sword Technologies can call upon the latest state-of-the-art tools when offering our clients ever more reliable and efficient service. Our tools and experts meet the particular needs of each company, irrespective of the service demands already made by the company, allowing it to maintain control over its infrastructure and to work in proactive mode.
Infrastructure administration
With Sword Technologies, companies can carry out their core business, confident in the knowledge that their remote infrastructure management is in safe hands. Accordingly Sword Technologies customers are extremely loyal, further enabling us to develop our processes and tools. Moreover, our multi-certified experts allow us to provide a wide range of remote-management services.
User support
Made up of experts in different fields, Sword Technologies offers companies direct user support. Our experts receive ongoing training in order to be abreast of the latest technological innovations and thus be in a position to bring their particular unique know-how to the French-speaking Swiss market. Our support tool enables IT Heads to follow in real time their incidents, requests or statuses until the final solution is found. Our ITIL outlook enables us to deal with problems and find active solutions through a controlled process of infrastructure development.
Virtualising the environment
Virtualising users’ working environment brings flexibility, greater reactivity and control.
Workspace made up of the OS, applications as well as personal or company data is placed at the users’ disposal.
Sword Technologies’s solutions enable you to virtualise all or part of this environment in order to meet any number of user circumstances, such as:
- Mobility: access to the work area can be made from anywhere and in total security via Internet,
- Bring Your Own Device (BYOD): access to the work area is made from any peripheral (Mac, OC, Tablet, …) and accompanies the user wherever he/she is located.
- Environment security: the work area may be partitioned off such that no data may exit. It remains intact on the server infrastructure. In the case of material loss, no loss of data is possible.
Deployments and migration
Sword Technologies teams have been and are currently at work on various workstation deployment and application operating system migration projects.
On the back of this experience, we have developed simple, effective processes aimed at preparing, implementing, supplementing and ensuring support at deployments and migrations.
Our teams can step in to cover all or part of your project on any subject of expertise even up to user support.
All migration or OS-deployment projects bear various similarities which have enabled us to draw up the following blueprint to provide you with support:
Sword Technologies will analyse and repair potentially incompatible files and applications based on a simple technical and functional tracking process.
