Measuring performance
To know is to anticipate, to adapt is to improve: such is our objective concerning performance measurement, whether it concern your IT applications or your employees’ knowledge and skills.
For example:
- IT performance
- Monitoring: evaluating the availability of Service Level Agreement and Operation Level Agreement services to guarantee maximum accessibility to information systems.
- Capacity planning: maximising resource management and measuring usage peaks indicating risk control.
- Users’ use of applications:
- The number of users connected to a new application or an application whose interface has changed
- Topics exchanged with their frequency and criticality to improve understanding and evaluation of everyday business issues and activity
- Employees’ performance
- The best contributors to particular themes around a company social network or as the result of a user test after installing a new platform or upgrading software.
- Employees being the subject of closer follow-up based on tests carried out in an IT environment simulating the production environment but without real production data.
When it comes to tools, we have no preconceived beliefs. We are experts in SAP, Oracle and third-party open-source publishers such as Claroline and Moodle.Our priority is to offer the most consistent and effective solution based on your IT landscape, always keeping in mind the following three commitments
- to reproduce reliable data concerning user experience and the use of your application software
- to decipher known trends concerning uses and points of interest
- and to identify profiles which must be the object of particular attention, notably those susceptible of becoming your advocates for change.
