Managed Services Who we are Gold Microsoft Partner with 11 years of experience Providing 24/7 support and operations in cost effective managed services packages (MSP) Skilled consultants with expertise on Microsoft 365, Azure and On-Premise infrastructure What we do Support and train your users on Modern Workplace environments Manage your IT infrastructure to keep it secure and maximize availability ITIL service delivery with best-in-class ITSM tools Support L1 to L3 support to resolve incidents and process requests Tickets raised via our customer service portal or by phone Promote self-help with online knowledgebase Real time reports on our platform Operations IT infrastructure maintenance and administration Proactive monitoring Regular health checks Cost Optimization Service coverage 24/7 support from a team of 50 skilled engineers Global footprint in Europe and Americas Available in 6 languages How we deliver it Managed Services (MSP) Fixed price per user Complete outsourcing of your IT department Unlimited number of tickets for incidents and requests Regular service reviews and recommendations Time and Material Billing by the hour Transformation projects when requirements are evolving Flexible model for occasional needs Fixed Price Guaranteed results at a guaranteed price Transformation projects with defined scope
